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Handmade in Bogota

Shipping & Ordering

SHIPPING AND ORDERING

Our shipping and processing charges are intended to compensate our Company for the cost of processing your order, handling and packing the products you purchase and delivering them to you. We encourage you to also review detailed information about our shipping and processing fees, below.

PRODUCT AVAILABILITY.

We do our best to ensure product availability for our customers. The foregoing notwithstanding, most of our products are produced in limited edition or capsule collections and accordingly, some products may become unavailable without prior notice. Rembland does not guarantee the availability of any product or style to is customers. In the event an order is placed for a product which is not available, you will be notified by customer service and issued a store credit to purchase alternative products.

SHIPPING TIMES

In order to protect the integrity of our Website and your personal information, all orders are processed through a fraud detection program which ensures the authenticity of all information submitted. All orders will be processed and shipped within a 48-hour window from the time the order is received by the Company. Orders selected for shipping that are placed before 1:00PM (GMT-5) will ship the same day, providing the order has matching shipping and billing addresses. Please note that all orders must clear the fraud protection program, which may result in additional order processing delays. Rembland is not responsible for any shipment delays caused by clearing times for orders passing through the fraud protection system.  If you select International shipping on a Friday, please be advised that your package will not be delivered until Monday. Saturday delivery is available in only certain geographic regions and must be requested by e-mailing orders@rembland.com . Additional charges will apply.

INTERNATIONAL DUTIES & TAXES

Rembland expressly waives all liability for any foreign duties or taxes incurred on shipments. Such costs and expenses shall be borne exclusively by the purchaser of products from our Website.

ORDER TRACKING

A tracking number will be emailed to you when your order ships. This tracking number will allow you to check on the delivery status of your order. You can also check the status of your order by logging into your account at www.rembland.com.

INTERNATIONAL DUTIES & TAXES

Rembland expressly waives all liability for any foreign duties or taxes incurred on any shipments. Such costs and expenses shall be borne exclusively by the purchaser of products from our Website.

CUSTOM ORDERS

Custom orders take approximately one to two weeks to be completed and shipped. Custom orders are non-refundable after order has been placed. Orders for monogrammed and personalized items cannot be cancelled. Once placed, your order cannot be returned except when due to defect.

Custom shoes are available in Rembland Men’s sizes 36-43 and Rembland Women’s sizes 32-44. An additional charge of $100.00 will be applied to your order  for sizes bigger or smaller sizes. Please email orders@rembland.com with any questions regarding sizing and custom orders.

CUSTOM MOTIFS

Custom images are approximately 5cm X 5cm on the shoe. Please keep this in mind when choosing your custom image; the less complex the image, the better the embroidery translates on the shoe. We cannot guarantee exact color or image duplication, and cannot be responsible for inaccurate details. If you would like to see examples of completed embroidered slippers, please email orders@rembland.com. All custom shoe sales are final sale and cannot be exchanged or refunded.

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